Policies
Operational Policies
Our comprehensive operational policies for payment processing, marketing services, support procedures, and pricing schedules.
Last Updated: February 21, 2025
1. Payment Processing and Fees
Service Charge Implementation
Implemented as customer-facing charge, which appears as "Fees & Taxes" on customer receipts, combined with applicable tax charges.
ACH Processing Schedule
Weekly payments are processed at 9:00 PM PST each Friday and includes all accumulated charges:
- Service charges
- Marketing material fees
- Delivery fees and driver tips
- Other applicable fees
Payment Issues
- Failed ACH transactions are subject to a $5.00 reprocessing fee
- Multiple failed transactions may result in service suspension
- The collections process will be initiated after 30 days of non-payment
2. Marketing Services and Materials
Product Offerings
Thalione Corp. provides the following promotional marketing products:
- Flyers
- Stickers
- Table tents
- Window clings (available in 20" and 36" sizes)
Ordering Options
One-Time Orders
- Orders are processed immediately upon submission
- All orders must be placed through portal.webeatery.tech/marketing
- Orders cannot be cancelled once processed
Recurring Orders
All Merchants are automatically enrolled in recurring orders with the following default service:
- 100 flyers delivered every 4 weeks
- Delivery address set to the address of the first location created in the Merchant Portal
- Processing date is set to one week after signing the WebEatery Service Agreement
- Changes or cancellations to any recurring orders must be submitted before the processing date displayed at portal.webeatery.tech/marketing
Design Process
- Designs will incorporate the brand color and logo provided during Web Portal onboarding
- Design proofs will be sent for merchant review
- Merchant has 3 business days to review the proofs and request any changes
- No response within 3 business days constitutes automatic approval
- Change requests are subject to Thalione Corp. discretion
3. Support Procedures
Technical Support
- Support is available via email at support@thalione.tech
- Response time: 1-2 business days
4. Supplemental Documents
Available Documents
- ACH Information Form (required for payment processing)
- Account Cancellation Request (for service termination)
Submission Procedures
- All forms must be submitted through portal.webeatery.tech
- Required information must be complete and accurate
- A confirmation email will be sent upon successful submission
- Forms will be processed within 3 business days
- Any ACH Information Form submitted through the Web Portal supersedes and replaces all previously submitted ACH Information Forms
5. Updates and Notifications
- 30-day notice will be provided for material changes
- Updates will be posted to thalione.tech/operational-policies
- Email notifications will be sent for significant changes
- The Merchant is responsible for regularly reviewing current policies
6. Marketing Materials Price Schedule
Flyers
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 100 flyers | $40.00($0.40 ea.) | $34.00($0.34 ea.) |
| 250 flyers | $55.00($0.22 ea.) | $46.75($0.19 ea.) |
| 500 flyers | $75.00($0.15 ea.) | $63.75($0.13 ea.) |
| 1,000 flyers | $125.00($0.13 ea.) | $106.25($0.11 ea.) |
| 2,000 flyers | $195.00($0.10 ea.) | $165.75($0.09 ea.) |
Stickers (2.5")
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 50 stickers | $70.00($1.40 ea.) | $59.50($1.19 ea.) |
| 100 stickers | $100.00($1.00 ea.) | $85.00($0.85 ea.) |
| 250 stickers | $130.00($0.52 ea.) | $110.50($0.45 ea.) |
| 500 stickers | $165.00($0.33 ea.) | $140.25($0.29 ea.) |
| 1,000 stickers | $225.00($0.23 ea.) | $191.25($0.20 ea.) |
Stickers (5")
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 50 stickers | $100.00($2.00 ea.) | $85.00($1.70 ea.) |
| 100 stickers | $150.00($1.50 ea.) | $127.50($1.28 ea.) |
| 250 stickers | $195.00($0.78 ea.) | $165.75($0.67 ea.) |
| 500 stickers | $275.00($0.55 ea.) | $233.75($0.47 ea.) |
| 1,000 stickers | $395.00($0.40 ea.) | $335.75($0.34 ea.) |
Table Tents
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 10 tents | $50.00($5.00 ea.) | $42.50($4.25 ea.) |
| 25 tents | $95.00($3.80 ea.) | $80.75($3.23 ea.) |
| 50 tents | $150.00($3.00 ea.) | $127.50($2.55 ea.) |
| 100 tents | $235.00($2.35 ea.) | $199.75($2.00 ea.) |
| 250 tents | $475.00($1.90 ea.) | $403.75($1.62 ea.) |
| 500 tents | $585.00($1.17 ea.) | $497.25($1.00 ea.) |
| 1,000 tents | $750.00($0.75 ea.) | $637.50($0.64 ea.) |
Window Signs (static cling, 20")
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 1 sign(s) | $35.00($35.00 ea.) | $29.75($29.75 ea.) |
| 2 sign(s) | $60.00($30.00 ea.) | $51.00($25.50 ea.) |
| 3 sign(s) | $85.00($28.34 ea.) | $72.25($24.09 ea.) |
| 4 sign(s) | $100.00($25.00 ea.) | $85.00($21.25 ea.) |
| 5 sign(s) | $115.00($23.00 ea.) | $97.75($19.55 ea.) |
| 10 sign(s) | $215.00($21.50 ea.) | $182.75($18.28 ea.) |
Window Signs (decal, 20")
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 1 sign(s) | $40.00($40.00 ea.) | $34.00($34.00 ea.) |
| 2 sign(s) | $75.00($37.50 ea.) | $63.75($31.88 ea.) |
| 3 sign(s) | $105.00($35.00 ea.) | $89.25($29.75 ea.) |
| 4 sign(s) | $125.00($31.25 ea.) | $106.25($26.57 ea.) |
| 5 sign(s) | $155.00($31.00 ea.) | $131.75($26.35 ea.) |
| 10 sign(s) | $295.00($29.50 ea.) | $250.75($25.08 ea.) |
Window Signs (static cling, 36")
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 1 sign(s) | $75.00($75.00 ea.) | $63.75($63.75 ea.) |
| 2 sign(s) | $125.00($62.50 ea.) | $106.25($53.13 ea.) |
| 3 sign(s) | $185.00($61.67 ea.) | $157.25($52.42 ea.) |
| 4 sign(s) | $235.00($58.75 ea.) | $199.75($49.94 ea.) |
| 5 sign(s) | $275.00($55.00 ea.) | $233.75($46.75 ea.) |
| 10 sign(s) | $525.00($52.50 ea.) | $446.25($44.63 ea.) |
Window Signs (decal, 36")
| Quantity | One-Time Price | Recurring Price |
|---|---|---|
| 1 sign(s) | $90.00($90.00 ea.) | $76.50($76.50 ea.) |
| 2 sign(s) | $165.00($82.50 ea.) | $140.25($70.13 ea.) |
| 3 sign(s) | $240.00($80.00 ea.) | $204.00($68.00 ea.) |
| 4 sign(s) | $315.00($78.75 ea.) | $267.75($66.94 ea.) |
| 5 sign(s) | $380.00($76.00 ea.) | $323.00($64.60 ea.) |
| 10 sign(s) | $745.00($74.50 ea.) | $633.25($63.33 ea.) |
Packages
| Package | One-Time Price | Recurring Price |
|---|---|---|
| Basic Package | $180.00 | $162.00 |
| Plus Package | $295.00 | $265.50 |
| Pro Package | $595.00 | $535.00 |
Need Help?
For questions about our operational policies or to request additional information, please contact us or email support@thalione.tech.